PHLEBOTOMY SERVICES LTD  
PRIVACY & COMPLAINTS POLICY

​​Feedback, Complaints & Compliments

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POLICY STATEMENT

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Phlebotomy Services is committed to delivering a high-quality Phlebotomy service. Patients using our independent healthcare service will have access to our complaints procedure in the event they are unhappy with any part of the service being provided.  Patient’s complaints & comments will be listened to and acted upon as per our complaints policy. The policy outlines the different stages of the complaints procedure and includes arrangements to identify, receive, record, handle and respond to any complaint.  Phlebotomy Services will take all reasonable steps to ensure that its staff are aware of and comply with this policy and procedures.

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MAKING A COMPLAINT

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If you are not satisfied with the service, you have received and would like to make complaint, you are invited to do so to with any member of staff, either verbally or in writing at the earliest opportunity. We will attempt to resolve issues without delay.  No patient, or person acting on their behalf, will be discriminated against for making a complaint. 

Complainants will receive a written acknowledgement  within 3 working days and a full investigation of their complaint with a written response received within 20 days. 

If we have been unable to resolve your issue and you wish to take your complaint further, our policy is in place to escalate your complaint with an independent complaints adjudicator, details of which can be supplied upon request.

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In the first instance, please contact our Registered Manager/Managing Director at Phlebotomy Services Ltd – Jayne Atkins

Email:-           jayne@phlebotomy-services.co.uk

Tel:-                07811 353606

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FEEDBACK & COMPLIMENTS 

Phlebotomy Services believes that feedback and reviews from patients offers transparency & assistance to others as well as ensuring continued improvements within our business.  We welcome your feedback and comments using our independent Trust Pilot partner: https://uk.trustpilot.com/review/phlebotomy-services.co.uk